Shipping
On Ya Garden ships anywhere within the United States and Canada.
Most orders are shipped within 3-5 business days via USPS First Class Mail, which will include tracking info. You will receive tracking information via email once an order is marked shipped.
With the current COVID-19 situation, there are more carrier delays, so please keep this in mind when you order.
All orders may be delayed during a holiday season due to volume and capacity.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
All packages will be shipped with your choice at checkout - either USPS Priority Mail or First Class - which will include delivery tracking. Once an order is marked delivered by USPS, we are not responsible for a missing package. Please contact your local post office to file a claim.
Cancellations, Returns & Exchanges
We accept Cancellations within 24 hours of purchase. Please email onyagarden@gmail.com to make this request.
We do not accept Returns or Exchanges, but please contact us if you have any problems with your order.